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Or contact our Customer Care Centre on free number 101. Sharjah Al Manakh Business Centre, Sharjah Head Officeīuilding – Al Manakh Street, Kuwait Roundaboutįor other Business Centres nearest to you, please visit our website
Sun – Thurs: 08:00 – 20:00 Sat: 08:00 – 13:00ĭubai Deira Business Centre, Dubai Region Head office Saeed Al Maktoum Street (Old Airport Road) Region Head Office Building – Shaikh Rashid Bin Outside the UAE : +971 Office P.O.Box 3838, Abu Dhabi, United Arab EmiratesĪbu Dhabi Central “Main” Business Centre, Abu Dhabi
Should investigate your complaint within a reasonable period of time andĬommunicate the result to you in writing.Īfter your complaint has been investigated by your service providerĪnd, if you are not satisfied with the outcome, you may refer yourįree number (24 hours, 7 days a week) inside the UAE : 101 Etisalat or du should acknowledge the receipt of yourĬomplaint and provide you with a reference number. Your first course of action is to raise your complaint with your If technician is closing your complaints without solving it, you should visit nearest main Business center and try to find a person who is the (CST in short) controller/area supervisor - technical to explain the issues.Request them to sort out and solve the problem. Talk to his the supervisor or team leader if needed. If the problem is not solved on same day, request the technician to call for backup from his supervisor or friends.If the technician is asking money from you, call 101 or his supervisor for inquiries.
Never pay on site, if there are chargeable amount they will be added in your bill. There is no need to show rude or very loyal-like attitude, speak with a smile to inspire them. Explain them your problem whether it is first time or repeated. Never forget to ask his name and save the technician phone number. Nowadays you can reschedule the visit also. Don't ever let the technician to wait you for more than 20 minutes, otherwise he will attend another customer to finish the papers in his hands. Otherwise provide him appropriate appointment. Welcome technician to your home if you have reasonable/sufficient time to provide him/her. If technician visit is necessary, they will send according to your time ease and within 2 working days.Įtisalat technician is in my home, what to do ?. visit Etisalat business centers but inform to 101 CSR. If you need compensation on billing, cancellation of service etc. They will tell you if there is fault from your side, you will be charged 50-100 dirham or reasonable amount. Never confuse them with too many detailing. If problem is not solved, just request them to send technician to the home or ask for appropriate method to solve the issue. Never argue with CSR, never speak rude to him/her. Be cool and passionate, follow CSR instructions and answer him/her properly. Now explain your problem to CSR, let them handle your problem first. #Etisalat reading texts online full
CSR will ask your full name to verify you are the correct person. When you got the CSR, give him/her your account number, give him/her time to go through your details in their computer. Avoid the survey option to save your time during IVR processing. When you call 101 you should properly respond to IVR system to redirect yourself to proper department. you are calling from Etisalat landline or Mobile SIM to avoid calling charges. make sure there is no fault from your side, otherwise they will charge 50 - 100 Dirham charges. make sure you have relevant information with you (service installation date, username, password, flat number, full name, recent bills). If you need technician visit to resolve the technical problems, request for technician visit otherwise follow the instruction from Customer Care Representative (CSR)īefore calling 101 for complaint registrationĮtisalat always wants to run their business smoothly and gather more and more happy customers. They will listen you first, suggest you some methods, write emails to concern department, warn you about the applicable charges if there is fault from your side. 101 is facilitated with IVR service which redirects the customer to the correct department to register your complaint. You can also use social media like Facebook and Twitter or email for complaint registration. Be sure you have username/account number/ full name of service owner (in case of internet). You can register your complaints to Etisalat using customer care number 101.
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